1. Is Audra suitable for my office network?
- Of course, it is. Audra has been engineered and re-engineered considering hundreds of different network connectivity all around the world and made best suitable with any network. So, you can undoubtedly take Audra for your office.
2. Where will I knock if I face any issues? Do you have any support center?
- Definitely we have. We are open for any queries from you all around the clock. So just knock us at (https://audra.io/support/) and we’ll be cordially be at your service.
3. Is Audra BizSecure just a safe router? In that case, many common routers have such internet security and productivity control features. Why Audra is so different?
- Audra is not just a router, rather a combination of 3 things – (i) a cloud AI based internet controller that has the ability to learn from behavior patterns (ii) a gateway device that works as a guard-house for your office, to protect against all the bad things internet may bring along, and (iii) a management portal in your phone, tablet and PC, to ensure you have the best controls at your fingertips. While many routers have some basic level of website blocking and time-controls, those are difficult to manage as a business owner, limited to functionalities to have full control of your network protection and never/partially gets updated with latest threats definitions. Audra is an internet controller with a cloud service of constant threat protection where the gateway device and management portal comes within the package.
4. Do I need to replace my current Wi-Fi router with Audra? What do I do with my current router then?
- Audra can work hand-in-hand with your current Wi-Fi router, just sitting between your modem and Wi-Fi Access Points. You can keep one or multiple APs connected with your Audra BizSecure. If your modem is having a Wi-Fi connection built in, you may disable the Wi-Fi routing, keep Audra after that and add new APs to enjoy a secured network.
5. What does Audra offer to me?
- Audra is an internet controller with cloud-AI based cyber security solution. It offers you multiple ways to protect yourself, your near and dear colleagues and your internet-connected devices and solutions at your office. Audra’s easy set-up help you start in no time. Once the set-up is done, you can easily configure Audra in a simple and guided manner. After configuration, you will land in a portal, where it’s a child’s play to (i) set groups and put different devices in your office in respective groups, like Management, Employees, Guests, SmartDevices etc., (ii) set group-wise rules/controls, like preventing employees’ devices to connect to Social or eCommerce sites during office time, or during meeting, or blocking unwanted sites (like gambling, sports, adult etc.), (iii) ensure protection for all the groups and devices from malware, adware phishing, spam, DDoS any many other threats that malfunction them and steal your data and credentials, (iv) prepare blacklist or whitelist to protect your precious usage like financial transactions, (v) get notified and feel assured by getting scheduled notifications that Audra is constantly protecting you from unwanted access and threats. Audra ensures, you have the visibility and control of the security – whether you are at office or on the move.
6. Is Audra an anti-virus or a firewall? Do I need to use separate antivirus even with Audra?
- This is a question we love to answer. Audra BizSecure is an enterprise grade internet controller, brought with home-grade simplicity. Audra does exactly the same thing a firewall does – it protects your office network and all the devices from unwanted access & cyberthreats – both externally and internally. Yet, with any Firewall, you need to use antivirus, for your PC and Mobile devices as you don’t want to take any chance to get externally affected through your device ports. However, antivirus prevents only a few sets of basic threats of your office devices and not applicable for your IoTs. Here, Audra is designed in that way that you can find the functionalities and robustness of a firewall. So, Audra is a simple, yet effective internet controller working like firewall for your office, to protect ALL your smart/connected devices seamlessly.
7. How does Audra protect my office, network, devices etc.?
- Audra Cloud AI video is the right answer for this. Pls have a look at it here: https://youtu.be/_LUTCiwGWWE
8. Can Audra BizSecure protect other devices like my security camera, access control, wireless printer, IP phone etc.?
- Of course, it can, and that is what Audra BizSecure is built for. Audra not only protects your mobile and PC devices, but also ALL the devices that are smart and connected to the internet. As soon as you set-up Audra, all the connected devices become visible in your control panel. You can assign those devices under differ groups and set rules to protect them. Go ahead. With Audra, none of the smart devices in your business is in danger anymore.
9. Does Audra support V-LAN, IPTV, IP-Phone?
- We have made Audra in a way that is intelligent enough to be on your side instantly. Audra synchronizes and protects all the above sort of devices and the other internet-controlled devices too. You have the least hassle to protect yourself from the concerns of internet today.
10. I have 2 internet connections at home. Can I use Audra in this situation?
- Why not! You can use that with WAN redundancy. Audra BizSecure has 3 dedicated LAN port, 1 dedicated WAN port and 1 shared port which supports both WAN and LAN you want. If unfortunately, any ISP connection fails, our smart alternator detects that and instantly switches to the other ISP connection.
11. I want to block my employees’ devices from getting access to unwanted content from, say YouTube, but I don’t necessarily want to block YouTube totally? Can Audra do that?
- Different sites have their own sets of content blocking facilities like what YouTube does that based on age, users will be blocked from certain contents but as an administrator you can’t block anything manually. Here, Audra prevents accessing at the source of the unwanted application (e.g. YouTube) or site (e.g. adult sites). Audra made it easy for you to go for category-wise blocking and prevention, to make sure – you have the complete peace of mind.
12. What kind of IT/Technical skills do I need to operate Audra?
- Audra is built for common business owners like you, me and millions out there. You require no special skills to set-up, configure and use Audra. You might want to see the video how an SMB enterprise owner experiences the changes after setting up Audra here: https://youtu.be/kdk-IfXypC4. You can also see how a mother sets up another variant of Audra only by herself here: https://youtu.be/gxR2SR8RM8k. You’ll find it a simple plug and play solution we assure.
13. How can I set rules with Audra? Do I need to follow too many steps?
- Setting rules with Audra is like ABC. You can just visit our web portal at https://manage.audra.io/login and set rules in just a few clicks. Considering your convenience, Audra has also brought smartphone applications both for android and iOS so that you can manage your Audra anytime you want. Just visit below the links to download now:
Android: https://play.google.com/store/apps/details?id=com.ssdtech.audra
iOS: https://apps.apple.com/us/app/audra-digital-wellness/id1317760407
14. What if my device is not working! Does Audra come under any warranty?
- We can vouch for that you won’t find any issues. In case there are any, Audra offers you a lifetime replacement warranty with each units until you’re continuing your subscription, no extra charge, full replacement. If you face such issues, just let us know at https://audra.io/support/, and we’ll take care of it.
15. What happens when my subscription is over?
- Don’t worry dear, we’ll send you reminders if your subscription is on the verge of ending. You can easily extend the subscription with the standard payment method using your cards.
16. What is the capacity of the Audra gateway device, that comes with the subscription?
- Audra BizSecure comes with a robust gateway device which is a very high-quality internet router compatible with 1 Gbps internet connection. It can work seamlessly with 20-100 (based on package) devices in your network, connecting to 2 internet connectivity through WAN and up to 4 switches/access points connectivity through LAN and even more with additional switches. However, as you know, it depends on many variables, but these are the common outcomes we have found from our extensive tests.
17. How do I know Audra is working according to the rules I have set in it?
- Audra ensures complete visibility and control at your fingertips. It provides you all reports of access and threat preventions have set for your office’s devices and shares the report as per your set interval via email. You consistently know your Audra is working hard round the clock to give you the peace of mind you are looking for.
18. Can I use Audra BizSecure for my home?
- Of course. Audra believes protection is needed anywhere – be it an office or your home; the concerns are the same. And since you ask this question, we believe – you are thinking with the right frame of mind. You can take Audra for your home and set it up between your modem and access points and enjoy your family’s healthy internet experience.
19. With all the added security measures, is my internet speed going to be slower?
- We have completed beta testing Audra, with over 1000 end-users and asked the same question to them. Our respondents did not report any noticeable difference between their current devices and Audra. So, you can certainly be assured of the optimum level of performance.
20. What happens if I don’t want to continue my subscription?
- The continuation of subscription is your choice. When the subscription period ends, you will be automatically unsubscribed. After that, you can anytime visit https://manage.audra.io to renew your subscription and choose a suitable one from our amazing packages. If you don't want to continue, you can still use Audra as a high-spec switch router for as long as you want. You can certainly renew your subscription whenever you would like to rejoin us. We'll be cordially waiting to welcome you back.
21. Will my internet service provider have any issues with the device?
Rest assured that you will not face any issues from your ISP. We have tested numerous connection types all across the world and have re-engineered Audra to be compatible with standard DHCP, Static IP and PPPOE connection with VLAN support. You can still check with your ISP and share any queries at https://audra.io/support/ if you need any assistance to set-up.
22. Is Audra a safe and certified for us?
- We have diligently made Audra in a manner that it has passed through all tests regarding its build quality and serviceability during manufacturing and complies with all local and international certifications which certify it to be your authentic companion to ensure your maximum digital wellness.
Did this article help?
